- Hide the ego. You don’t need position or power to be heard. If you have something interesting to say, most people will listen.
- Knowledge is fluid, relevant and dynamic. It can’t be captured in a box.
- Knowledge is gained from experience.
- A document/information repository is where knowledge goes to die.
- Encoded knowledge becomes ‘information’; Information is not knowledge; information + context + sensemaking can support the development of knowledge.
- Conversations bring knowledge alive.
- Giving information some structure (e.g. metadata) and making it accessible will make it easier for people to find and use that information to support knowledge development.
- a thirst for truth, and an insistence on speaking the truth and being honest to a fault
- extraordinary perceptiveness, attentiveness, and presence
- intellectual and emotional sensitivity
- an almost erotic level of passion and energy
- total dedication to their chosen practices, pursued as lifelong practices, through which they seek only to get better (i.e. no expectation of mastery)
- great instincts
- wonderful improvisational skills
- a love of aesthetics, and not inconsiderable artistic and creative talent (my sketchbook yesterday was my struggle to keep up, as they all seem to be able to draw brilliantly)
- a high level of self-confidence, but never arrogance (in fact, humility)
- a desire to be of use and service to others, and the courage to do that anytime, anywhere (though when I asked them they said it was the only thing they could conceive of doing that would have meaning for them, so it wasn’t courageous at all)
- exceptional communication skills — oral, written, and non-verbal
- delightful imaginations
- great trust and respect for each other and for others who are, like them, dedicated to unselfish pursuits
- an aversion to power, and the use of power, and aversion to hierarchy and the cult of leadership
- great intelligence, knowledge and curiosity
- a subtle and gentle sense of humour, sometimes self-deprecating, never cruel or demeaning of others
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