I came across this post from Andrew Gent today, regarding ‘Management’s’ precoccupation with measuring the value of KM in their organisation, and – for example – using ROI as a measure of the effectivenes of CoPs. I suspect this will resonate with most KM practitioners, who must balance the demands of their managers to provide an empirical measure of value with the cummulative benefits to the organisation of establishing a learning and sharing environment. In other words, you don’t dig up a tree to measure the roots in order to verify that it is growing!
Measuring the value of KM and Communities of Practice
Stephen is Director and founder of Collabor8now Ltd, an organization focussed on developing collaborative environments (e.g. Communities of Practice) and the integration of knowledge management tools and processes to support business improvement. He is a certified knowledge manager with the Knowledge Management Institute (KMI) and the author of several published research papers on collaborative behaviours and information technology.
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