Web 2.0 tools for facilitating knowledge management

Having run a number of social media workshops for UK Local Government over the past few months, I will be focusing specifically on how social media and social networking (Web 2.0) can support the development of personal learning – ‘Knowledge Management’ at the forthcoming TFPL training event on 24th March 2010 – open to both public and private sector organisations.

There has been considerable interest in this training so I’m anticipating that there may be a few more courses shceduled in the coming year.

Details of the training below:


There is a growing recognition but not yet a consensus about integrating Web 2.0 technologies into an organisation’s workflows and business processes. There is a desire to develop more effective knowledge sharing and a culture of collaboration amongst staff, but little recognition of what this means in terms of organisational change. Successful organisations need to be agile and able to adapt to an increasingly volatile environment. They are more likely to achieve this where conversations can flow and opportunities exist for collaboration and co-creation. In essence, we all need to be collaboration ‘superstars’. The problem is, collaboration is a skill and set of practices that rarely gets taught. It’s something we may learn on the job in a hit or miss fashion. Some people are natural at it. Others struggle to understand it.

This one day course provides a practical and detailed introduction to Web 2.0 tools and techniques that will support more effective collaboration and knowledge sharing, and will give greater confidence to staff that may be on the periphery of the socio-technology changes that are becoming increasingly prevalent in both their professional and private lives.


  • An understanding of social networks and social media and the overlap between personal and professional identities.
  • An understanding of the barriers to knowledge sharing and collaboration and how these can be overcome.
  • Creation of a personalised social computing toolkit to support on-going learning and development in collaborative tools and techniques.


  • Social networks, privacy, digital orientations and the increasing overlap between personal and business networking.
  • Risk and rewards in on-line engagement and collaboration.
  • What does effective collaboration look like and what skills are needed to be an effective collaborator?
  • Micro-blogging (e.g. Twitter) and its role as a business tool.
  • Social Media Game – a fun game which introduces delegates to the various social media tools, how they can be used to solve real business problems, and the pros and cons of the deployment of these tools.
  • The power of social bookmarking for knowledge sharing and collaboration.
  • A practical introduction to Web 2.0 collaboration tools, including Google Apps, Blogs and Wikis.
  • A practical introduction to social networks and social media, including Facebook, LinkedIn, YouTube, Flickr and Slideshare.
  • Tools and techniques for developing and fostering successful communities of practice.
  • Building a personalised collaboration toolkit.

Please contact me or TFPL if you are interested in attending a future course, or having a tailored training event for your organisation.


  1. Dave Briggs said:

    Good stuff, Steve. So will these workshops be focusing on ‘PKM’ which I have seen increased mention of recently?

    March 22, 2010
  2. Steve Dale said:

    Dave, yes – spot-on! I think the trend has been moving from directed to self-directed learning for a while now. Social networking and social media tools are merely accelerating the process.

    March 22, 2010
  3. alex said:


    Hope the training goes well and look forward to reading about the results.


    March 23, 2010

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