“Today we all need to be collaboration superstars. The trouble is, collaboration is a skill and set of practices we are rarely taught. Itâ€™s something we learn on the job in a hit-or-miss fashion. Some people are naturals at it, but most of us are clueless. Our challenge doesnâ€™t stop there. An organisationâ€™s ability to support collaboration is highly dependent on its own organisational culture. Some cultures foster collaboration while others stop it dead in its tracks. To make matters worse, technology providers have convinced many organisations that they only need to purchase collaboration software to foster collaboration. There are many large organisations that have bought enterprise licences for products like IBMâ€™s Collaboration Suite or Microsoftâ€™s Solutions for Collaboration who are not getting good value for money, simply because people donâ€™t know how to collaborate effectively or because their culture works against collaboration.Of course technology plays an important role in effective collaboration. We are not anti-technology. Rather we want to help redress the balance and shift the emphasis from merely thinking about collaboration technology to thinking about collaboration skills, practices, technology and supporting culture. Technology makes things possible; people collaborating makes it happen. This paper has three parts. We start by briefly exploring what we mean by collaboration and why organisations and individuals should build their collaboration capability. Then, based on that understanding, we lay out a series of steps for developing a collaboration capability. We finish the paper with a simple test of your current collaboration capability.”I think you’ll find this a very useful resource in this period of “Web 2.0 hype” by the leading technology vendors.
Published April 21, 2008 by Stephen Dale