Information Management in a Web 2.0 world

Information Management

I’ve given a few talks and presentations recently to various groups and departments from the UK public sector on the dichotomy between the traditional and highly structured information management (IM) disciplines and the almost anarchic environment that we refer to as ‘Web 2.0’.  I’m reasonably familiar with both sides of this equation having spent most of my life as an information management professional before turning to the dark side about seven years ago to embrace the world of knowledge management. This in turn led me to discover (and enthusiastically adapt to) the world of social computing and to advocate the wonderful opportunities that Web 2.0 has given us to expand our social networks and share knowledge.

I don’t think I’ve got any special insights on the issue of IM vs. Web 2.0,  but I do see some potential areas of conflict and incompatibility. I’m only surprised by the fact that there seem to be so few others who have recognised that current information management solutions are not capable of meeting the demands of Web 2.0 applications and working practices. In this context, the ‘solutions’ include Enterprise Content Management (ECM) systems, Document Management Systems, Electronic Document and Records Management (EDRM) systems and the policies and standards that underpin the business and operational processes.  I could add ‘Enterprise 2.0’ solutions to this list since some vendors appear to be using this label to infer something new or innovative, but under the hood it is quite often the same old EDRMS technology with perhaps support for tagging.

The few that I have encountered who share these concerns include James Lappin, and though I have never met him, Steve Bailey, who’s book ‘Managing the Crowd‘ puts the key issues across far more eloquently than I can.

I had never meant any of this to turn into a campaign, but the more I speak to the information management fraternity the more concerned I am that attitudes and habits have become so entrenched that there is no recognition that anything needs to change.  Needless to say, the Web 2.0 juggernaut is on its way, and it’s going to create some significant problems for information and records managers unless they begin to understand and address the issues now. Developing policies and standards takes time, and the IM policies and standards currently in use (e.g. BS ISO 15489)  are not fit for purpose for 21st century way of working, and especially for the emerging  Cloud Computing business models.

The presentation slides that I’ve been using are at the end of this post. If you haven’t got the time (or inclination) to look at these then the following abstract may give you a flavour of the session. I might add this these points are guaranteed to create a reaction amongst most IM professionals.  I’m willing to stand behind each one!

  • The Freedom of Information Act (FoIA) makes no distinction on whether information is part of a record or not.
  • DRM, EDRM (and the mis-labelled ‘Enterprise 2.0’) systems cannot resolve FoIA requests
  • Enterprises don’t know what information is being created, stored and used outside the corporate firewall.
  • The destruction of electronic information and records is tantamount to vandalism.
  • Records managers and information professionals are applying 20th century policies and procedures to 21st century ways of working. The two are incompatible.

I will come back to the penultimate bullet point above – about destruction of electronic information and records – in a later post, because this is one of the most contentious points (given the reaction I’ve received so far), and clearly at odds with the hugely powerful and influential vendors in the EDRMS space.  For me it is the single most damaging aspect of current IM thinking, and entirely unnecessary in today’s world of virtually unlimited storage space.

In the presentation I use the analogy of the pre-15th century scribes and their potential modern day Records Managers equivalents.  The scribes were responsible for managing and preserving the wisdom of the ages on precious manuscripts. Records Managers could be said to do a similar function for modern day documents (paper and electronic). However, the difference today is that – in accordance with accepted practice and procedure – we allow the systematic destruction of knowledge and wisdom, based on a fairly subjective assessment of what is deemed ‘relevant’ in a contemporary society. In effect, shaping history as we want it to be seen by future generations, and not necessarily as it really was. Will we be judged and found wanting by future Historians who will questions (as I do) why we need to destroy knowledge? I think so. Do you?


  1. Joining Dots said:

    Absolutely love it and will stand with you behind every point made.

    May 26, 2009
  2. Steve Dale said:

    Thanks Sharon – guess I should have added you to my list of ‘the enlightened’!

    May 26, 2009
  3. Data protection laws require the destruction of some records after a certain “use-by” date.

    May 26, 2009
  4. Steve Dale said:

    I think there is a growing and insidious tendency to hide behind the Data Protection laws, which absolves records managers and other information professionals from the need to think. Fine if this is for the deletion of personal and private data as part of a user’s contract (e.g. ts & cs) with a supplier. Not fine if this is being used to delete data that someone at the supplier end has arbitrarily marked as ‘private’ which then invokes the ‘use by’ criterion. There is much mis-labeling of data/information in the public sector, with records marked as ‘private’ ‘secret’ or ‘confidential’ that are nothing of the sort, and particularly where significant time has elapsed since the original marking. Correctly marked non-private, non-confidential data that doesn’t infringe Data Protection, Copyright or any other laws should be published and preserved.

    May 26, 2009
  5. Cheryl Cooper said:

    There’s much of what you say that resonates with me…. I too have spent much of my career as an Information Management specialist, and more recently as a KM consultant. In my last job I was responsible for both. I regularly spend much time with clients explaining the value of good IM practices as a foundation for KM and the limitations of EDRM and DMS as a KM solution….

    On a lighter note, and as a contribution to your medieval scribes analogy, I recommend the following short video of a Medieval Helpdesk scene

    May 26, 2009
  6. Steve Dale said:

    Thankd for the comments Cheryl. Love the Medieval helpdesk scene!

    May 26, 2009
  7. I couldn’t agree with you more, Steve. DPA is a huge shield for lazy practitioners – and people hide behind both the truth and the myth of data protection.

    May 27, 2009
  8. Steve Dale said:

    Beginning to think that maybe I should begin a campaign around this. Need a slogan though. “Information has value – don’t destroy it”, or “Information is not just for Christmas, it’s forever”, or “Information is our heritage – don’t destroy it!” Any other offers?

    May 28, 2009
  9. Ria said:

    I was recommended this blog by my cousin. I am not sure whether this post is written by him as no one else know such detailed about my problem. You’re amazing! Thanks!

    February 11, 2011

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.